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How to Cancel A Squarespace Domain Subscription

September 12, 2022  /  
How To Cancel Squarespace Domain

Squarespace is a popular website builder that offers users everything they need to create a professional website, including domain names and hosting. However, if you decide you no longer need your Squarespace account, you may be wondering how to cancel your Squarespace domain subscription. The process is straightforward, but there are several things you need to consider before canceling. 

Before You Cancel A Squarespace Domain

There are many reasons for canceling a domain. You may have made a mistake, like a wrong spelling, or you may be doing a rebranding, and you want a new domain name. Before you cancel, remember that there are repercussions for losing a domain name. 

  • If you have Google workspace connected or using an email service connected to your domain, canceling your domain can interrupt this service. Ensure your emails are backed up, and your contacts know the new email address before canceling. 
  • Once you cancel your Squarespace domain, you can no longer use it anywhere else. If you plan to use it for another Squarespace site or another website, consider transferring or re-assigning the domain.
  • Canceling your domain will also cause your site to default to Squarespace’s built-in domain (yourname.squarespace.com). If you plan to keep your Squarespace site, set a new primary domain first and assign it. 
  • If you transfer a domain to Squarespace and then change your mind, you can still cancel the transfer as long as it’s not yet complete. Once the domain is fully transferred, you can’t cancel it right away. You need to disable auto-renew and wait for the next billing cycle. 
  • If you’re canceling a legacy domain and then decide to purchase it later, the price will most likely increase.
  • Canceling domains after the 5-day grace period are not entitled to refunds. 

How To Cancel Squarespace Domain

Once you’ve understood the repercussions of canceling a domain and you’re sure that this is the path you’d like to take, then you can follow these steps:

  1. Log into your Squarespace account. 
  2. Open the “Domains” panel. 
  3. Look for the domain you’d like to cancel.
  4. Click "Cancel Domain." 
  5. If you can’t find the “Cancel Domain, " either the grace period has expired, or the domain extension is a country TLD (top-level domain), which can’t be canceled. If this happens, disable auto-renew first to cancel the domain.

How To Disable Auto-Renew

When you disable auto-renew, you let the domain expire on its next charge date. Since most domains have a one-year renewal period, depending on when you decide to cancel the domain, you can be waiting for quite some time. 

To disable auto-renew, just follow these steps.

  1. Go to the Domains panel.
  2. Look for the Domain you want to cancel.
  3. Scroll to the bottom and deselect auto-renew. 
  4. Confirm your new settings.
  5. Disconnect the domain from your site.

After you’ve disabled auto-renew, you should be able to cancel the domain. However, it’s important to disconnect it from your existing site. To disconnect the domain, you should go to the DNS Settings and delete the Squarespace defaults. This will stop the canceled domain from pointing to your site. 

Things To Remember When Cancelling Your Domain

Here are several things you need to know when canceling your domain. 

Refund

Squarespace only issues a full refund for domains canceled within the 5-day grace period. This excludes domains with country TLDs. If you got a free domain, then decided to cancel within the grace period, you can get a new one. Refunds are processed within 3 to 10 business days.

Waiting Time

After canceling a domain, wait an hour to 72 hours before it stops pointing to your site. The same timeframe applies if you stopped the DNS records from pointing to your site. 

Managing Customer Expectations

If you’ve had your site for some time and decided to cancel it, your visitors may be confused if they don’t know about the change. You can lose customers and disappoint existing ones. Give them enough time to learn about your new domain. 

You can either tell them about it through your communication channels or enable redirects to your new domain. To do that, set up a new primary domain and disable auto-renew on the old domain. 

Parking Page

If you have a parking page and you’re canceling the domain for that, then you can lose the parking page. However, the parking page will remain intact if you have other active subscriptions. 

Quickly cancel your Squarespace domain by following the procedures in this blog. Before you cancel, ensure you understand the implications and are prepared for it. 

For more articles about managing your Squarespace website, check out the Page Kits blog.

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