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B2B eCommerce Software: Comparison Table

December 7, 2022  /  
B2B eCommerce Software: Comparison Table

When looking for B2B eCommerce software, it's essential to consider several factors. These include the number of products and services you have, the number of customers and vendors you manage, and the volume of orders you process. The best B2B eCommerce software will be able to support your company in all these areas while also having features that make it easy to use.

In this blog post, we'll compare top B2B eCommerce platforms based on their capabilities and pricing models so that you can find the right system for your business needs.

Key Features Overview

The best B2B eCommerce software can:

  • Manage your product catalog, including product listings and pricing.
  • Support content management, including blog posts and whitepapers.
  • Support payment processing, including integration with various payment gateways and credit card processors to accept customer payments.
  • Handle shipping and tax management for orders from customers in different locations around the world.
  • Manage customer service requests through a help center included with your eCommerce platform or through third-party tools such as Zendesk or SugarCRM.
  • Offer multi-store management features that allow you to run multiple stores from one interface, so you don't have to manage them individually.
  • Integrate with ERP systems like SAP or Microsoft Dynamics so you can use your existing accounting and inventory software instead of having to install another system on top of it all.

Product and Content Management

This includes creating and managing products, product catalogs, product listings, product variants, and more. Product management software should allow users to easily add new products and bundle them with others to make it easier for customers to compare various choices. 

It should also enable businesses to write reviews on each item they sell so that customers can see how satisfied other shoppers are before making a purchase decision.

Product Catalogs & Listings: You need an eCommerce platform that allows you to easily create multiple catalogs for different types of products (e.g., men's clothing vs. women's clothing). Your eCommerce platform should let you set up dynamic pricing rules based on attributes like color or size so that prices vary depending on what combinations are being ordered (for example, $10 off if more than one shirt is purchased). 

And finally—you'll want tools that make it easy for your staff members or external partners, such as graphic designers or copywriters who are creating content specifically intended for use within the site itself rather than just promoting sales outside of it via email campaigns -- meaning their needs be no limit imposed upon creativity when building out these pages.

Payment Processing

Payment processing is essential for any eCommerce software, especially for B2B sellers. While there are many options available to you when it comes to choosing a payment processor, there are also some similarities among them.

  • They all offer credit cards as a method of payment.
  • They all provide invoices and statements as part of their services.
  • Many have recurring billing options so customers can be charged automatically monthly or yearly (depending on the product).

Shipping and Tax Management

Shipping and tax management are two of the most critical factors for online sellers. Shipping plans need to be created, and shipping costs should be calculated correctly to stay within the customer's expectations. In addition to this, taxes need to be declared accurately to avoid causing legal problems.

Taxes and Duties: Not all countries have a single rate for taxes on goods sold online or offline; this means that it is necessary for sellers to keep track of taxes in each country where their business operates. Tax rates may differ from one country's jurisdiction to another due to different laws on eCommerce sales being passed by each government body at various times throughout history (in some cases).

Order Management

Order management is the process of managing orders throughout the order life cycle. Order management includes entry, processing, fulfillment, and payment. Order management involves the entire supply chain, from product selection to shipping. The following are some essential functions that are part of an effective eCommerce solution's order management capabilities:

  • Orders can be created where multiple products and services can be purchased in one transaction with various line items.
  • Orders can be made with multiple payment options, including credit card payments (Visa, MasterCard), ACH bank transfers, or Wire transfers from several different banks.

Customer Service

Customer service is an essential consideration of any eCommerce platform. It would help if you considered how easy it will be to use and how positively the support staff will impact the customer experience. A good customer service team should be available 24/7, with representatives who are knowledgeable about your software and can quickly resolve issues without placing you on hold for hours or days.

Multi-Store Management

Multi-store management features allow you to manage multiple stores from one platform. You can also manage different stores in different countries, and you can even manage a single store with numerous brands. 

Some eCommerce platforms offer multi-store management; others don't. If you need the ability to manage multiple stores from one platform, ensure that the software you choose offers this feature before signing any contracts or investing.

ERP Integration

ERP integration transfers data between your eCommerce software and an ERP system, like SAP or Salesforce. While this can be done manually, it's always best to use a specialized solution.

Integrating with an ERP system allows better data management because all your products, orders, and customers can be managed from one central location. 

This ensures you access all relevant information at any given time without going through multiple applications or databases (which can get confusing).

Shopify Plus

Shopify Plus is a hosted eCommerce platform that offers a full suite of features for businesses of all sizes. It's built on Shopify's robust, scalable eCommerce platform and includes unlimited bandwidth, storage, and orders.

Shopify Plus can be used to sell physical products, digital products, or both. You can also use it to create subscription-based businesses or set up an online marketplace (like Etsy).

The best part about Shopify Plus? You don't need any technical knowledge or experience to use it.

OroCommerce

OroCommerce is a powerful eCommerce software solution that helps you sell online, mobile, and in-store. It is a cloud-based platform that allows you to manage your website and inventory from one place.

With OroCommerce, you can easily create multiple websites for each of your brands. The software also provides tools to manage product catalogs and track sales data across all sites from one dashboard. You can create B2C (business to consumer) or B2B (business to business) websites with this solution and manage stock availability on those sites through simple inventory management features.

Additionally, OroCommerce supports different payment methods, including credit card payments via PayPal or Stripe gateways, along with integrated payment processing services like AuthorizeNet/Verisign/Stripe, allowing merchants who use their merchant accounts more flexibility in terms of accepting digital payments online.

Adobe Commerce

Adobe Commerce is a cloud-based, end-to-end commerce platform that helps retailers transform their businesses with the power of data. Adobe Commerce works seamlessly with Adobe Experience Cloud and other Adobe products to help you gain insight into customer behavior and reduce costs.

Adobe offers solutions for omnichannel retailing, including:

  • Price management
  • Inventory management and fulfillment (including integration with UPS)
  • Shipping rate optimization

SAP Hybris

SAP Hybris is an integrated, cloud-based B2B eCommerce platform that gives you everything you need to connect with your customers and drive growth. The platform is built on the SAP Cloud Platform and integrates with other SAP solutions, such as SAP S/4HANA, SAP Business One, and SAP SuccessFactors.

  • SAP Hybris can help you sell more products by providing a unified customer experience across all channels (web, mobile apps).
  • Manage your digital catalog in one place using custom attributes to organize content around specific buyer segments or categories of products.
  • Easily manage multiple websites from one central location so that you can maintain consistency across them.

Final thought

This blog post discusses the key features of B2B eCommerce software and how it can help your business grow. We've also covered some of the top options available today. We hope you have found the information helpful in deciding which solution is right for your needs.

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