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Best Live Chat Software

Excellent user experience is what distinguishes a good company from a great one. Now that countless companies are crowding the digital space, being able to attend to your customers in real-time makes all the difference. All this is possible when you choose the best live chat software.

According to SuperOffice's Customer Service Benchmark report, the average response time is 12 hours and 10 minutes. Putting yourself in the shoes of a customer, it's not too difficult to declare that this does not make for a pleasant experience. This is why as a business owner, purchasing customer support software is the best solution for this.

With all the choices out there, allow us to walk you through LiveChat and why it is one of the greatest chat software currently available.

Why LiveChat is the Best Chat Software

As a comprehensive customer support solution and chat platform, it is utilized by some of the biggest names today. PayPal, Adobe, Ikea, and even Mercedes are just four of over 30,000 businesses that trust this live chat software.

LiveChat's Top Features

They have a 14-day free trial so that you can give the live chat solution a chance before settling on it. If that isn't enough, they have tons of features that make it one of the best live chat software available, such as the following:

Chat tools

  • Identify what customers are typing before the message is sent
  • Prepare your responses and reply faster
  • Save and reuse responses
  • Add tags to contextualize texts
  • Send more intuitive replies
  • Find old conversations
  • Get immediate notifications for all messages
  • Pass on chats to other agents in support teams

Customer engagement

  • Make announcements to introduce new products
  • Target customers based on behavior and profiles
  • Send personalized messages
  • Create eye-catching promos for sales and marketing

Customization

  • Edit your live chat widget to match your brand and website
  • Optimize the chat service for every device
  • Include profiles per agent for more personalization
  • Adjust to over 45 languages

Security

  • Rely on an encrypted connection
  • Protect sensitive data
  • Delete spam chats
  • Limit chat access to secure devices
  • Utilize 2-step verification, Google sign-ins, and SSO

Reporting and analytics

  • Monitor insights and analytics
  • Identify most effective greetings
  • Track customer satisfaction
  • Gather customer profiles
  • Improve response times for better chat experience

LiveChat's Pricing Plans

You can test Live Chat for free for 14 days. Paid plans start at $16 per month, but here is a more comprehensive guide of all of their offerings:

  • Starter ($16 per month, or $19 month-to-month) for smaller offices
  • Team ($33 per month, or $39 month-to-month) for a full-time support team
  • Business ($50 per month, or $59 month-to-month) for a customer service department
  • Enterprise (request a call as it is based on an individual contract) for Fortune 500 companies

With every ascending level of LiveChat's pricing plans, you will have more comprehensive chat histories and more ability to customize your widgets. Data security is ensured all throughout the plans for this support software as well. Additional features of some more advanced options include advanced reporting, the handling of multiple brands, training for products, and other important considerations.

Why Your Business Needs Chat Software

There are several benefits of using live chat software, and these can be summarized with the following points:

Reduce costs for support

Fielding requests and queries one by one can take up a significant amount of money, time, and energy on your team members' end, therefore an all-in-one chat support software is a major game-changer. A live chat tool is easier to maintain and is much cheaper compared to other solutions.

Since sales reps can handle multiple conversations and queries at once with a live chat tool, it is far more cost-efficient for your company. You also will not need too big of a division, reducing even more of your expenses.

Bring in more leads, conversions, and sales

Live chat is the preferred chat solution for today's customers. This also means that customers who engage with your live chat software are more likely to make a purchase. The American Marketing Association has even found that B2B companies who use live chat solutions see around a 20% boost in their conversions.

Your eCommerce website is essentially the face of your brand, which is why it is so important that your chosen live chat software reflects how much you care about providing excellent customer support. It is even better when you can answer customer questions directly on the page.

Ultimately, this helps facilitate engagement and entertain website visitors while leading them towards your desired action for them. Chat support combats cart abandonment, as you are present throughout your website visitors' entire browsing process to clear up any confusion before they make a purchase. You can also initiate conversations with your visitors as if you were a sales team in a physical store.

Earn clients' trust

Drawing from the previous points, it's the attention to detail that enhances your customer satisfaction and customer engagement. Using live chat software gives you the ability to earn your clients' trust and to also make you appear more approachable. In effect, live chat support tools personalize your interactions with visitors while still staying true to your brand image.

When customers trust your brand, they may be more likely to come back for more. Getting your customers to trust you is important, as this may also help you collect customer data more thoroughly. Once you are able to build on your customer profiles, you will get to target them more effectively—which is good for all parties.

You can inform them of new updates or provide them with relevant information that fits their profile, instead of answering with the typical canned responses. This will ensure that you are constantly aiming for positive customer engagement, whether or not they have made a purchase with you already. It is one of the wisest things you can do to build rapport and establish a competitive edge.

Frequently Asked Questions

How do I choose the right chat software?

There are many chat support apps available today, but the way you can choose the one for you will depend on your needs. However, LiveChat is recommended by businesses big and small because it has all-in-one solutions and features for every type of company, regardless of the industry.

How much does chat software typically cost?

With LiveChat, you can expect to pay as low as $16 for an agent per month. Their payment plans rise with $17 increments, resulting in $33 for a Team, and $50 for a Business. Prices will also increase if you opt to go for a month-to-month scheme. Enterprise-level solutions are contract-based.

Additional Resources

Chief Marketer

Chief Marketer publishes the latest global news about the industry to forecast trends, share knowledge, and gather international perspectives.

Adlibweb

Collecting digital marketing solutions across the globe, Adlibweb seeks to develop the most up-to-date information about content creation, social media management, and other important campaigns to improve operations.

Running an e-commerce business is no easy feat especially as you set out to provide the best customer experience. If you want to learn more about e-commerce and some of its best practices, contact Page Kits today.

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